Privacy Policy

Locuta (“Locuta”, “we”, “us”) provides an AI-powered English speaking and communication practice platform. This policy explains how we handle your personal data when you use our website and app. If you have questions, contact us at info@locuta.in.

We collect the following, and only what we need to run the service:

• Account information:your name and email address when you sign up, and authentication details managed by our auth provider.
• Voice recordings:when you complete a speaking practice, we record your audio so we can transcribe it, score it, and let you replay it against a coach example. This is the core of how the product works.
• Transcripts and practice results:the text of what you said, your scores, feedback, streaks, and progress through lessons.
• Preferences and usage data:settings you choose (such as your coach tone and sound preferences), and analytics about how you use the app so we can improve it.
• Communications:messages you send us and, if you book a session, the details you provide for that booking.
• Profile details:your age range, gender, what you want to improve and why. If you join through a Locuta campaign (a partner centre card or a street sticker), also your city, what you do, what you are preparing for, how you heard about us and, for partner cards, your centre.
• Mobile number:when you claim free sessions with a campaign code, we ask for your mobile number and confirm it with a one-time code.
• Campaign link data:when you open a Locuta link or QR code, two first-party cookies store a random browser ID and the link’s campaign tags, so we can count scans and see which campaign brought you. We do not store your IP address.

• To provide the service: transcribe, analyse, and score your speaking practice.
• To personalise your experience: tailor examples and feedback to your level and chosen coach.
• To maintain your account, progress, streaks, and history.
• To improve the product and fix problems.
• To communicate with you about your account and support requests.
• To verify your mobile number and send you updates about your free sessions (for example, a reminder before they expire) on WhatsApp or SMS.
• Only with your separate consent: to send you speaking tips, offers and new features on WhatsApp or by email. You never need to opt in to use Locuta, and you can turn it off at any time.
• To measure our campaigns. Partner centres receive counts only (for example, how many of their students joined and practised), never your name, number or recordings.

We do not sell your personal data, and we do not use your voice recordings to advertise to you.

To deliver Locuta we share the minimum necessary data with trusted providers who process it on our behalf:

• OpenAI:to transcribe your audio, generate feedback, and produce coach-voice examples.
• Supabase:to store your account, recordings, transcripts, and progress.
• Vercel:to host and serve the application.
• Mixpanel:to understand product usage in aggregate.
• Resend:to send account and service emails.
• Twilio:to send and check the one-time code that verifies your mobile number.
• A WhatsApp messaging provider:to deliver WhatsApp updates about your sessions and, if you opted in, our tips and offers.
• Cal.com:to schedule sessions, if you book one.

Each provider handles your data under its own privacy terms and only for the purposes above.

Locuta is operated from India and serves users internationally, including in the United States. Your data, including voice recordings, may be stored and processed on servers located outside your country of residence. By using Locuta, you understand that your data may be transferred to and processed in countries with different data-protection laws than your own.

We keep your account data and practice history for as long as your account is active. Voice recordings and transcripts are retained so you can review your progress; you can delete individual recordings or your entire account at any time (see below). When you delete your account, we remove your personal data within a reasonable period, except where we must keep something to comply with the law.

Depending on where you live, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate data.
• Delete your data, including your voice recordings and your account.
• Object to or restrict certain processing.
• Request a copy of your data in a portable format.
• Withdraw marketing consent at any time, as easily as you gave it: Settings → Messages from Locuta, or reply STOP to any WhatsApp message. Withdrawing never affects your sessions.

To exercise any of these, email info@locuta.in. We will respond within the timeframe required by applicable law. If you are in India, you may also contact us regarding your rights under the Digital Personal Data Protection Act; if you are in the EEA or UK, under the GDPR.

We use industry-standard measures to protect your data, including access controls on stored recordings and encrypted connections. No system is perfectly secure, but we work to protect your information and to limit who can access it.

Locuta is not directed to children under 13 (or the minimum age required in your country), and we do not knowingly collect their personal data. If you believe a child has provided us data, contact us and we will delete it. Marketing messages are only for users aged 18 or over; users who tell us they are under 18 cannot opt in.

We may update this policy as the product evolves. When we make material changes, we will update the date above and, where appropriate, notify you.

Questions about this policy or your data? Email info@locuta.in.